Posted on April 22, 2017
Article by TennesseeGazette.com
Dallas, Texas– American Airlines is investigating a flight attendant after a video surfaced on social media showing a women crying after the flight attendant reportedly took a stroller from the woman on Friday. Passengers filmed the incident during the boarding of a flight which was scheduled to fly from Dallas to San Francisco. This occurred two weeks after a United Airlines passenger was dragged from his seat in Chicago.
American Airlines released the following statement, “We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip. The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.”